Answer the door
A live operator answers the lobby kiosk or door intercom on video.
A guard at the door overnight, without paying for a guard overnight.
A lobby kiosk and door intercoms answered on video by a live KingsGuard operator, for condos that need someone after hours but can't justify a full overnight shift.
Since 2015
200+ guards deployed
Serving all of Ontario
24/7 live monitoring
The idea
A person on video when residents need help
Many condos need someone available after hours: to let in a locked-out resident, deal with a visitor at the door, respond to a noise complaint, or answer a question at 2 a.m. That doesn't always justify a full-time overnight guard. A virtual guard covers the hours when the building is quiet.
We install a kiosk or intercom in the lobby and at entry doors. When someone presses it, a live KingsGuard operator answers on video, sees them, sees your cameras, and helps: verifying visitors, unlocking a door for a registered resident, giving directions, or dispatching a mobile patrol or police when something is wrong. Residents get a person, not a recording, and the board pays for the hours it actually needs.
How it works
From the door call to the report
The operator answers, verifies, helps, escalates, and documents the call.
- 01
Resident or visitor presses the kiosk or intercom
The call starts from the lobby, door, or entry point where the building needs coverage.
- 02
A live operator answers on video
The operator sees the caller and the building cameras, then follows the post orders for that site.
- 03
They verify and help
They can verify a resident, unlock remotely when allowed, give directions, or handle the visitor according to the building rules.
- 04
They dispatch if something is wrong
If the situation needs a person on site, they dispatch mobile patrol or police with clear information.
- 05
Every call is logged
Calls are recorded in the reporting flow with video and details shared in your report.
What the virtual guard can do
Door help, camera checks, dispatch, and reporting
Let in locked-out residents
Remote unlock for verified residents when the building rules allow it.
Screen visitors and deliveries
Visitors and delivery drivers get handled against the building's instructions.
Handle noise and nuisance calls
Residents get a real person who can document and escalate the issue.
Watch cameras during the call
The operator checks nearby cameras while speaking with the person.
Dispatch patrol or police
When a physical response is needed, the operator sends the right response.
Log every interaction
The call and action taken are documented for the property manager or board.
Honest limits
It is a live operator, not a person on site
A virtual guard cannot physically intervene, sign for packages, or do rounds. For those hours, use a guard or mobile patrol.
Overnight only
Daytime concierge, virtual guard 11 p.m.–7 a.m.
Full virtual
Kiosk 24/7 plus scheduled mobile patrol.
Backup
Covers breaks, sick days, and holidays for your on-site guard.
Where it fits
Buildings that need help after hours
Condos and multifamilySmall commercial lobbiesGated communitiesStudent housingSelf-storage
Questions
Virtual guard questions
Plan your protection
Plan your virtual guard coverage.
We’ll come back within one business day with a plan and a price.